Support

How can we help?

Email reaches a human who can actually fix it — usually the same day.

Email us

General help, bugs, a booking that went wrong, or a listing that needs correcting:

support@blkglo.com

Privacy requests — access, correction, deletion — go to privacy@blkglo.com. Tell us the email address on the account so we can find it.

Common questions

Answers

How does swiping work?
Swipe right to save a look to Saved, swipe left to skip. A skipped look is not gone — you can find it again from search.
What is Saved?
The Saved tab: everything you have kept, sorted into boards for you — rename a board any time. Long-press a saved look to share it or remove it.
Do I need an account?
Not to look around. You can swipe the feed without one; after ten swipes the app asks you to create a free account to keep going. Saving across devices, posting your looks and booking a stylist all need an account.
How do product links work?
Looks suggest products for the style. Tapping one opens the retailer’s own page. Some of those links are affiliate links, which means BLK GLO may earn a commission at no extra cost to you — that is stated in the Terms.
What does the deposit do when I book?
It holds your spot while your stylist confirms the appointment. You can follow it under Appointments. If you cancel, the refund follows the policy shown to you before you paid, and the app tells you when it goes through.
Why can I call some stylists but not book them?
Those salons have not joined BLK GLO yet, so there is no one on our side to accept a booking. Their listings are marked unclaimed and give you the business’s phone number and website instead. Booking turns on when the stylist claims the listing and sets their services.
Can I edit my hair profile?
Yes — Tools → Settings → Hair profile, any time. It is what tunes the feed and the ingredient check.
How do I delete my account?
Tools → Settings → Privacy → Delete Account, which removes your data permanently. The full instructions, including what to do if you cannot open the app, are on the account deletion page.
Something on a listing about my business is wrong.
Email support@blkglo.com and we will correct or remove it. Include the business name and city. If it is your business you can also claim the listing and edit it yourself — see the stylist page.

The documents

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